■ How to make a booking
1 Users are asked to fill in the necessary items in the form and submit it on line.
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2 An auto-reply e-mail will be sent to user.
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3 Reservation staffs will confirm the contents of the booking and send user a Confirmation e-mail.
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4 After receiving the confirmation, user must reply (a blank message is ok) to this Confirmation e-mail.
※At this point your booking is fixed (if no reply, bookings will be suspended)
Please contact info-en@baliapp.net if you did not receive an e-mail within 48 hours.
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5 Reservation staffs will send an invoice. (PayPal, credit card payment form )
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6 Please settle the payment according to the invoice.
※To avoid any trouble, please reply to the 【Booking finalized】e-mail.
For any reason you were not able to reply to the Confirmation e-mail, please call the Bali information Centre from your hotel once you arrive in Bali.
※If you did not receive any reply from us , kindly double check your junk e-mail folder for it may be there or it could be due to the poor internet connection in Bali so if there is no reply for few days please contact the Bali information Centre.■ Final payments
Payment can be made either by PayPal (e-money)via smart phone or by credit card. Available credit cards are MasterCard, VISA and American Express
Kindly view here for PayPal details■ Amendments
Change to an existing booking can be made as long as the cancellation fee does not apply. However, continuous changes can be subject to an amendment fee. ■ Cancellation
Please contact us either by e-mail info-en@baliapp.net or phone (during working hours) in case of cancellation.
Cancelled booking will incur charges. Without specific notification, cancellation one day before the tour will be subject to 50% of the cost of the booking. If cancelled on the day or incase of no show, 100% cancel fee will be applied.
※Kindly contact us in case of flight delay, health problems or other unavoidable reasons you may have to reschedule ,we will do our best to provide an alternative date.
Once you arrive in Bali, please call or e-mail us directly for bookings or inquiries.
Please be noted that refund for payments done through PayPal (payment by e-money) and credit cards will be processed by e-money through PayPal.
Kindly view here for PayPal details ■ Non performance statements
Nonperformance or change of plan may occur for booked trips, visit to restaurants or facilities in case of labor disputes, strikes, government (state or municipal) restrictions, national emergencies, local ceremonies, war, public riots, epidemic or emergencies caused by an act of God, all of which are beyond our control.
We and the optional tour operation company are not held responsible for any change of plan, violence, damages, accidents, losses, detention, annoyance, consequential damages of any kind, delays, and expenses due to above reasons, also we and the optional tour operation company will not be responsible for any loss, accidents or injury in spas or during transport. ■ Others
・Some activities include insurance but the amount of coverage may not meet ones expectations. We highly recommend users to buy a traveler’s insurance prior to departure.
・In case of last minute booking, there may be risks of miscommunication due to network problems that frequently occur in Bali. In order to avoid these miscommunications please don’t wait until last minute to make a booking or sending inquiries.
・In case of last minute booking request, kindly call us directly on the phone. |
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